TEMPO.CO, Jakarta - In response to the viral news on online fraud via one of its services, Gojek Indonesia asserted it would accompany its customers who were defrauded until the perpetrators nabbed and their loss returned.
Previously, a user named Prameswara who is an announcer of Radio Republik Indonesia (RRI) reportedly defrauded and lost up to Rp28 million from her banking account.
“We regret Ibu Prameswara and one our partner driver fell victims of social engineering-based fraud via phone calls on behalf of Gojek,” said the Head of Regional Corporate Affairs Mulawarman in a statement on Thursday, January 9.
Mulawarman said his side had met with the victims and would help to provide the required evidence in the process of the police report.
The unfortunate event occurred on January 6 when Prameswara ordered food via GoFood service and used GoPay digital wallet for the payment. She was then called by someone claiming to be her Gojek driver who took the order and asked her to send money to his personal account as his GoPay was troubled.
The victim, who was not suspicious, followed the fake driver’s advice and just realized to have lost Rp28 million after receiving an SMS notification from the bank.
Previously, a similar case also happened to a renowned artist Maia Estianty. Maia had all of her smartphone data hacked after she ordered GoFood through the Gojek app. Shortly after she was rung by the scammer pretending to be the online ojek driver, she lost control of her phone and that her mobile banking was almost taken over as well.