TEMPO.CO, Jakarta - The government has called for air carriers to accommodate customers’ request for flight refund, reschedule, and reroute as the ‘mudik ban’, or ban on the annual Eid al Fitr exodus tradition, will take effect on May 6-17.
The Transportation Ministry Director General of Air Transportation Novie Riyanto on Thursday said that air carriers should offer “a full refund and if this isn’t the cas,e people can report to airport authorities and our offices.”
Riyanto said the Transportation Ministry will restrict flight frequency and control flight slots to avoid a buildup in airline ticket booths and check-ins. This is deemed necessary to limit the mobility of people and accommodate the flights from passengers that are exempted from the mudik ban requirements.
However, the government assured that airports managed by state-owned airport operators will remain open throughout the length of the ban. They will only controlling the number of flights to restrict people’s mobility in hopes to suppress the number of cases.
Apart from that, air cargo will continue regular operation. Transportation Ministry will still issue permits for passenger planes that operate only to transport cargo payloads for medical needs and food supply.