41 Percent of Consumers Unsatisfied with Online Taxi Service
12 May 2017 16:16 WIB
TEMPO.CO, Jakarta - Indonesian Consumers Organization (YLKI) Chairman Tulus Abadi said that 41 percent respondent of online taxi users unsatisfied with the services. “The complaints and disappointments for their services were various,” Tulus said today, May 12.
Tulus stated that there are at least 13 varieties of consumer's complaints. As many as 22.3 percents or 1,041 respondents complained about the drivers who ask to cancel the service, 21.9 percent of them complained about the difficulties in obtaining a driver, and 16.22 percent complained about drivers who one-sidedly cancel the order.
Other complaints include careless driving, underperforming vehicle, the smell of cigarette, and smoking while driving.
“This shows the lack of standards enforced by the service providers. Consumers could be the potential victims,” Tulus said.
The survey also shows that the majority of respondents (63 percent) disagree with the government regulation on online taxi fare.
The survey involved 6,668 respondents with 55 percent male and 45 percent female.
FRISKI RIANA
