TEMPO.CO, Jakarta - Indonesian flag carrier Garuda Indonesia has managed to obtain global recognition by taking the World Airline Awards’ world’s best airline cabin crew 2023. The award was held by British independent aviation rating Skytrax in London.

In responding to the achievement, in a written statement on June 21, Garuda president director Irfan Setiaputra credited it to: “Prioritizing Indonesian hospitality culture which we also represent through the cabin crew service philosophy in all lines of flight services.”

This marks the sixth time the reputation was obtained by Garuda after claiming the title between 2014 and 2018. It also marks the only airliner to take the prestige for the sixth time.

“Through the Because You Matter philosophy, we strive to continuously improve services at various touch points in line with the needs and aspirations of passengers,” said Setiaputra.

The award was presented directly by Skytrax CEO Edward Plaisted to Irfan Setiaputra at the 2023 Skytrax World Airline Awards, which was held at the Musée de l'Air et de l'Espace (Air and Space Museum) together in conjunction with the aerospace exhibition The Paris Air Show 2023 at Le Bourget, Paris, France.

According to Plaisted, it is not an easy task maintaining the service aspect in the midst of various performance challenges that must be faced by the airline industry after the Covid-19 pandemic.

The assessment of The World's Best Airline Cabin Crew 2023 was carried out on a number of positive aspects of the technical services provided, in this case by Garuda Indonesia. Including the characteristics displayed by the cabin crew, especially the attitude of professionalism, enthusiasm, and hospitality to service users.

MOH KHORY ALFARIZI

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