By: Fransiscus Ditra, CEO of Intrepid Indonesia, an E-commerce and Digital Solutions Provider in Southeast Asia

Indonesia's digital economy is projected to be on course to reach $130 billion by 2025, with the main driver being the e-commerce market, according to the e-Conomy SEA 2022 report. With the evolving economic landscape, e-commerce growth is still rising but at a slower rate versus previous years. The steady growth of the digital consumer population (Indonesia houses the largest number of digital consumers in Southeast Asia) and evolving digital consumer demands post-pandemic are key contributors to the market’s potential.

Rising prices fuelled by macroeconomic headwinds have led to rising concerns about consumer brand loyalty. In Indonesia, about 77% of respondents have tried different brands in the last 3 months, mainly due to attractive pricing and promotions. Additionally, there are increasing demands for more integrated shopping experiences with a seamless transition from offline to online.

2023 presents the challenge for brands to rethink their approach to delivering consumer needs, driving efficiencies and strategic investment allocations all at the same time. Here’s a look at key considerations for brands to factor in for the year to come.

With the demand for more integrated online and offline experiences, brands need to evaluate the purpose and objective behind both channels. The end-to-end consumer journey shows that offline channels are vital for the purchase stage providing users with a better experience and feel of the products prior to completing the purchase while online mediums are essential for product discovery and promotions.

Brands that aim to manage channel conflict effectively and continue to grow their online channels will need a key differentiator to ensure success. For instance, when planning out promotions and discounts for online channels, gaining insights into brand performance and pricing against competitors will be an added advantage, especially in driving sales and business results in a competitive landscape.

Innovation in e-commerce management and marketing technology will continue to be a game changer, especially in Indonesia. As businesses continue to tighten their belts into 2023, many will be forced to double hat. Issues are bound to arise especially when managing across multiple stores and multiple platforms and one way to ensure seamless efficiency in the process would be to leverage technology more.

Investing in the right automation tools that can help streamline and automate store operations across marketplaces; providing brands with more time to focus on the strategic work all the while delivering the best results through ongoing automated optimization.

A seamless consumer journey has always been essential to driving online business sales and growth. Moving forward, it is critical for brands to incorporate a holistic end-to-end approach in managing and integrating online and offline channels to ensure consistency across multiple touchpoints. As brands opt to entrust their online channels to separate vendors while managing offline channels internally, it is critical to consider a partner that functions like a natural extension of the brand, echoing alignment in tone and messaging across all digital channels and ensuring an overall seamless transition from offline to online.

2023 may come with a new round of challenges but does not paint a completely impossible feat for brand success. As businesses continue to reevaluate their overall strategy for the year to come alongside the focus on margin optimization, it’s important to consider the benefits of working alongside a fully integrated solutions provider with specialist expertise across all key areas required to maximize the brand’s full e-commerce potential.

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