TEMPO.CO, Jakarta - Indosat Ooredoo reported stellar growth in 2020, with total revenue increasing by 6.9% YoY (year-on-year) to Rp 27.9 trillion in 2020. A key driver of that growth was its cellular business, which saw revenue increase 11.6% YoY to Rp 23.1 trillion, and a significant gain in market share.

President Director and CEO Indosat Ooredoo, Ahmad Al-Neama said: “Despite the challenges created by the COVID-19 pandemic and pricing pressure, Indosat Ooredoo has continued to deliver on our three-year strategy and maintained growth momentum.”

President Director and CEO Indosat Ooredoo, Ahmad Al-Neama

EBITDA (Earnings before interest, tax, depreciation, and amortization) also grew, increasing by 16% to reach IDR 11.4 trillion due to the strong revenue growth coupled to a focus on operational efficiencies. As a result, EBITDA margin rose to 40.9 percent, up 3.2% compared to the previous year.

Indosat Ooredoo’s gain in market share was also reflected by an increase in its number of cellular subscribers, which grew 1.7% to 60.3 million. Data traffic volume also jumped significantly as people shifted to online lifedata-styles due to the on-going COVID-19 pandemic, leading to an increase in average revenue per subscriber (ARPU) to IDR 31.9 thousand.

Indosat Ooredoo also posted strong operational performance by enhancing the video experience by 55.8 percent YoY (year-on-year), doubling 4G speed and significantly increasing our upload speed by 88.4 percent.

Ahmad Al-Neama, said that Indosat Ooredoo's commitment to its customers and to providing simple and relevant product offerings has contributed greatly to its performance in 2020. This enabled the company to record cellular revenue growth above the market average, and achieve a sizable increase in market share.

"We believe that through new and innovative digital solutions Indosat Ooredoo can enrich and simplify customers' digital lives. These initiatives will also support the digital transformation agenda in Indonesia and create added value for our stakeholders", said Ahmad Al-Neama.

Going forward, Ahmad Al-Neama said that Indosat Ooredoo will continue to support cellular and business customers as Indonesia emerges from the COVID-19 pandemic. The company plans to help its customers adapt to the ‘new normal’ situation by optimizing their online lifedata-styles and work and study from home activities.

"Indosat Ooredoo is fully committed to supporting our cellular customers and business in adapting to new online lifedata-styles and ways of working and we all pull together to fight the pandemic. To support this fight, we are continuously working to improve network performance to meet the accelerated growth of data demand", said Ahmad Al-Neama.

He also thanked customers for their support during 2020, “We are grateful for the on-going support of our loyal customers and will demonstrate our gratitude by continuing to invest to ensure that our customers have the best mobile experience possible".

Entering 2021, Indosat Ooredoo plans to continue to upgrade and expand its corporate network, focusing on developing 4G / LTE and Video Grade Networks. Ahmad Al-Neama said that through this investment Indosat Ooredoo hopes to continue to make an important contribution to Indonesia’s digital transformation, support the Indonesian government's digital economy plan and help to accelerate the nation’s economic recovery.

INFO TEMPO