BNI Guarantees Safety of Customer Funds amid Aek Nabara Case
Reporter
April 20, 2026 | 12:52 pm
TEMPO.CO, Jakarta - State-lender Bank Negara Indonesia (BNI) has addressed the recent incident at its Aek Nabara Sub-Branch Office in North Sumatra. The management ensures the security of all customer funds deposited in official BNI products, specifically those processed through documented, monitored systems that comply with banking regulations.
"We'd like to reconfirm that all customer funds in official products remain safe and are not affected at all by this incident," said BNI Director of Network and Retail Funding, Rian Eriana Kaslan, during a virtual press conference in Jakarta on Sunday, April 19, 2026, as quoted by Antara.
He noted that the incident stemmed from the actions of an individual who conducted unauthorized transactions outside the official system and beyond standard banking procedures. The product involved in this case was not an official BNI offering and was never recorded within the bank's operational system.
Meanwhile, BNI's Director of Human Capital and Compliance, Munadi Herlambang, added that the transactions evaded detection from the outset because they never entered the BNI network. "Since these transactions did not enter the system, BNI as a corporation was unaware of the customer's dealings," he explained.
Munadi stated that the case only came to light in February 2026 through BNI's internal surveillance mechanisms. To date, no other individuals have been placed under investigation except for a single suspect in the alleged embezzlement of funds from the Aek Nabara Parish Credit Union (CU).
"Thus far, no one else has been investigated besides Andi Hakim, as this was indeed a personal action on his part," Munadi said.
He further noted that BNI continues to coordinate closely with law enforcement throughout the resolution process. Beyond this, the company is also fortifying its internal monitoring systems to prevent similar occurrences in the future.
BNI also intends to enhance financial education and public literacy to ensure customers remain vigilant against investment offers that bypass official channels. The public is advised to ensure every transaction is conducted through verifiable, official means, such as mobile banking applications or branch offices.
The Financial Services Authority (OJK) previously stated that estimated losses in the case, based on law enforcement investigations, amount to approximately Rp28 billion. To date, BNI has returned a total of Rp7 billion in customer funds and has called for a swift, transparent, and responsible resolution to the matter.
Read: BNI Vows to Refund Rp28bn to Aek Nabara Catholic Parish This Week
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