BRI to Shut Down Website Internet Banking on February 28

TEMPO.CO, Jakarta - State-owned Bank Rakyat Indonesia (IDX: BBRI), or BRI will close the website version of its internet banking services starting February 28 this year. BRI is fully diverting its digital services to the BRI Mobile or BRImo app, in line with changes in people's transaction behaviors.

"Compared to the internet banking web, the use of BRImo is significantly higher, in line with the changes in customer preferences," BRI corporate secretary Aestika Oryza Gunarto said on Friday, February 17.

In 2022, BRImo users grew 68.46 percent, or 23.8 million. The transaction volume rose 98.48 percent Rp2,669 trillion.

Aestika also said BRImo had generated Rp1.59 trillion in revenues from fee-based income (FBI). Moreover, BRImo has features that are more complete, safer, and easier for customers to access, she said.

"BRI continues to follow its digitization journey so that by increasing the use of applications via smartphones, it is necessary to anticipate it in facilitating customers in conducting banking transactions."

However, BRI's decision was met with some protest from social media users, as seen in the comments section of BRI's official Instagram account some time ago. Instagram user @aisleymarioline for example said she prefers using the website as there is no limit to printing transaction statements and asked for an upgrade to the BRImo to load faster.

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