Lupa Kata Sandi? Klik di Sini

atau Masuk melalui

Belum Memiliki Akun Daftar di Sini


atau Daftar melalui

Sudah Memiliki Akun Masuk di Sini

Konfirmasi Email

Kami telah mengirimkan link aktivasi melalui email ke rudihamdani@gmail.com.

Klik link aktivasi dan dapatkan akses membaca 2 artikel gratis non Laput di koran dan Majalah Tempo

Jika Anda tidak menerima email,
Kirimkan Lagi Sekarang

Ombudsman to Examine KCI over E-Ticket System

Translator

Editor

24 July 2018 19:16 WIB

Residents prepare to enter the Commuter Line train inManggarai station, Jakarta, Oct. 2, 2017. TEMPO/Ilham Fikri

TEMPO.CO, Jakarta - The commission head of Jakarta Ombudsman Teguh Nugroho received many public complaints against Kereta Commuterline Indonesia (KCI) due to its service during the electronic system repairment on July 21-23.

The complaints were sent through WhatsApp application. “So, we initiate to examine KCI director today,“ Teguh told Tempo today, July 24.

According to Teguh, the criticism was related to the lack of socialization regarding the system repairment. Instead, it was merely on the changes of the railway ticket card Kartu Multi Trip (KTM) series 1001 to the new one.

“The announcement regarding the manual ticket on late Saturday and early Monday is not detailed,” Teguh mentioned the complaints.

The officers were also slow to respond the queue passengers during peak hour. “The other [complaint] is the certainty on when the system update will last,” Teguh added.

Passengers also lamented the obscurity of the system plot and personnel as well as the inspection of the paper-based ticket which was different from one to other stations. 

According to Teguh, many workers were disadvantaged due to KCI negligence considering they were late for work and no service post, from which they could get a reference, was provided.

KCI spokesperson Eva Chairunisa said the electronic payment system had returned to normal since Monday, July 23, as the repairment was completed at 11:00 am. “Starting yesterday, it’s back to normal,” she said on Tuesday, July 24.

Eva admitted she got many complaints from the commuter line passengers while lining to purchase the paper-based ticket. The queue was reportedly long and took a lot of time.

IRSYAN HASYIM



Directorate General Secretary of Village Governance Expects Optimized Public Services in Villages

28 Oktober 2023

Directorate General Secretary of Village Governance Expects Optimized Public Services in Villages

Directorate General Secretary of Village Governance Expects Optimized Public Services in Villages


Public Services Should Not Be the Victims of Inflation

24 Juni 2022

Public Services Should Not Be the Victims of Inflation

Rampant inflation is a reminder that there are more and more of the working poor in the world's public services.


Govt Guarantees Covid-19 Vaccines for '18 Years Old' and Above' Group

10 Juni 2021

Govt Guarantees Covid-19 Vaccines for '18 Years Old' and Above' Group

The Indonesian government said that people aged 18 years old and above will receive their share of Covid-19 vaccine shots.


Phase 2 Covid-19 Vaccination to Commence Soon, Says Government

15 Februari 2021

Phase 2 Covid-19 Vaccination to Commence Soon, Says Government

The Indonesian government will soon progress to the second phase Covid-19 vaccination on February 17.


Jokowi Says 'Culture of Being Served' in Public Services Needs Change

8 Februari 2021

Jokowi Says 'Culture of Being Served' in Public Services Needs Change

President Jokowi says major work needs to be done to change the model of bureaucratic services that is known to be rigid.


Erick Thohir Speaks Frankly about Blurred Boundaries within SOEs

3 Juli 2020

Erick Thohir Speaks Frankly about Blurred Boundaries within SOEs

SOEs Minister Erick Thohir explained why many cases of corruption have taken place in SOEs.


COVID-19, Ombudsman Launches Online Portal for Public Complaints

29 April 2020

COVID-19, Ombudsman Launches Online Portal for Public Complaints

The Indonesian Ombudsman has launched an online portal to facilitate complaints on public services in the sectors affected by the COVID-19 pandemic.


Ombudsman Slams Sanctions for BPJS Kesehatan Participants

9 Oktober 2019

Ombudsman Slams Sanctions for BPJS Kesehatan Participants

Ombudsman assesses that the government must be careful when imposing sanctions for participants of BPJS Kesehatan in payment arrears.


KAI Offers Rp0 Ticket on April 13

12 April 2019

KAI Offers Rp0 Ticket on April 13

KAI has announced that it will provide free tickets on April 13, 2019, for certain routes to commemorate the 21st anniversary of SOEs.


Presidential Debate; Jokowi to Digitize Public Service

30 Maret 2019

Presidential Debate; Jokowi to Digitize Public Service

Jokowi introduced a new program when delivering his vision and mission during the opening of tonight's presidential debate.