TEMPO.CO, Jakarta - State-owned Bank Mandiri President Director Kartika Wirjoatmodjo stated the customers` fund losses which allegedly due to mass-theft using skimming method in Surabaya, East Java was considerably in low amount.
“At least around Rp150 million," said Kartika, familiarly called Tiko, when met at the Coordinating Ministry of Human Development and Culture (PMK) building, Jakarta, Tuesday, March 20.
The statement was delivered following the reports of dozens of Bank Mandiri customers asking to block their accounts at Bank Mandiri branch office Graha Pena in Surabaya last Monday, March 19. The customers saw a sudden decrease in the balance of their saving accounts which reputedly caused by skimming scam. “We have observed the case occurred at one place, no report from other places so far,” Tiko stated.
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She expected customers who fall into victim proactively sent a report of fund losses they bear. “We asked our client to immediately report to us so we’ll reimburse the fund and change their card,” she said.
Bank Mandiri Corporate Secretary Rohan Hafas claimed the investigation was underway. However, the bank will reimburse their losses should the sudden decrease proved to be caused by skimming.
Based on Tempo observation, the customers' fund was decreased mysteriously to Rp1-2 million on average. One of Bank Mandiri customers named Adit admitted his balance was reduced by around Rp1 million which he knew after getting SMS banking notice on Saturday, March 17. "I did not make the transactions," said Adit.
ANTARA
