YLKI Asks for Service Improvement as Airport Tax Increased

TEMPO.CO, Jakarta - The Indonesian Consumers Organization (YLKI) believes that the increase of passenger service tariff (PJP2U) or airport tax at Soekarno-Hatta Airport must be parallel with the assurance of service improvement.

Chief Executive of the Indonesian Consumers Organization (YLKI) Tulus Abadi asked state-owned airport operator Angkasa Pura II management (AP II) to concretely and comprehensively explain to the public about the reason for raising the tariff.

"How much the actual production cost per passenger is when using the airport," Tulus said in Jakarta, Wednesday, February 14.

Tulus also asks for the guarantees of the service improvement in a precise and clear measurement. The service should have clear indicators and parameters sign at the airport.
According to Tulus, based on YLKI observation and also consumer complaints, recently there was a decrease in service in Terminal 1 and Terminal 2 of Soekarno-Hatta Airport. "Terminal 2 used to look elegant, now it tends to be crowded and chaotic, AP II management should be able to improve its services rather than worse it," Tulus said.

The rates of airport tax on domestic and international flight routes throughout the Soekarno-Hatta Airport terminal will be raised starting March 1, except for domestic flights from Terminal 3.

Branch Communication and Legal Senior Manager of Soekarno-Hatta Airport Erwin Revianto said the increased tariff is for the services and facilities improvement at Terminals 1, 2, and 3. The plan has been approved by the Ministry of Transportation.

Bisnis.com