TEMPO.CO, Jakarta - Indonesia AirAsia and Indonesia AirAsia Extra have obtained the quality management system certificate ISO 9001: 2015 for their performance in handling domestic flight delays.
The certificate was awarded by TÜV Rheinland Indonesia, a certification agency based in Cologne, Germany, which has certification experience for more than 140 years in 69 countries.
The certification process for Indonesia AirAsia and Indonesia AirAsia X lasted from February to June 2016. The results were issued on August 29.
"This certificate is a prove of AirAsia Group's real action and strong commitment in Indonesia to always provide the best service to customers," AirAsia Indonesia Group CEO Dendy Kurniawan said in Jakarta, Thursday, October 13th.
TÜV Rheinland Indonesia director Edmundus Wiharyono said that audit results showed that AirAsia Indonesia has well-implemented, good procedures for handling flight delays.
"With the ISO 9001: 2015 quality management system certificate, we hope AirAsia can continue to improve their future performance and increase customers' loyalty," Wiharyono said.
The certificate was given to AirAsia's nine terminals in Jakarta, Medan, Surabaya, Denpasar, Pekanbaru, Palembang, Bandung, Yogyakarta, and Solo, which operate AirAsa Group Indonesia's domestic flights.
