YLKI: Lion Air Receives Most Complaints
23 February 2015 00:56 WIB
TEMPO.CO, Jakarta - Tulus Abadi, Daily Chief of the Indonesian Consumers Protection Foundation (YLKI), said that many complaints about the abysmal services from Lion Air had already been reported to YLKI.
According to Tulus, in 2014, Lion Air received most flight complaints were directed to Lion Air, ranging from complaints about flight delays, lost baggage, ticket refund that takes so long, and unorganized passengers transfers.
Therefore, Tulus urged the government to take a firmer action in supervising Lion Air and to be courageous in imposing sanctions.
For the record, in 2014, YLKI received 1,292 complaints from the people about services in a number of sectors.
Meanwhile, Transportation Ministry though the Directorate General of Air Transportation reported that it had issued a reprimand letter to the airline.
Special Staff for Public Information Transparency of the Transportation Ministry Hadi Mustofa Djuraid said the letter had been issued because services provided by the airline to the passengers are not in accordance with the regulation.
BERNADETTE CHRISTINA MUNTHE | ALI HIDAYAT