TEMPO.CO, Jakarta - High frequency of delays, premium rate charges and sudden additional charges are considered to disturb Ryanair passengers.
The terrible service has forced the Ireland airline to pay a fine of 550,000 euros (around Rp 7.9 billion) by an Italian antitrust firm the Autorita Garante della Concerrenza e del Mercato (AGCM).
In addition to its bad services, Ryanair is also fined for applying premium rates but lacks the ability to solve customers' complaints.
The AGCM received complaints mostly from passengers seeking alternative flights because they find difficulties to obtain reimbursements in the event of cancellations and denied access to detailed bills for tax/expenses purposes.
Customers also complained that it was difficult to change bookings prior to flights and obtain information about arrangements for passengers in wheelchairs.
NEWS.COM.AU | WINONA AMANDA