Grab Indonesia Laments Robbery Incident Committed by Driver

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  • Used Grab and Uber helmets are seen at used-helmet shop in Jakarta, Indonesia, April 2, 2018. REUTERS/Beawiharta

    Used Grab and Uber helmets are seen at used-helmet shop in Jakarta, Indonesia, April 2, 2018. REUTERS/Beawiharta

    TEMPO.CO, Jakarta - Grab Indonesia lamented the robbery committed by one of its drivers to a female passenger.

    Managing Director of Grab Indonesia Ridzki Kramadibrata said that the Grab company and the police are currently searching and collecting accurate information from passengers and drivers.

    "Investigation by the police is ongoing and we are working with authorities to disclose a number of facts," Ridzki said in a written statement on Wednesday, April 25.

    Previously, West Jakarta Police is still investigating a robbery in an online taxi against a female initials SS, 24 years old.

    The crime occurred on April 23 when the victim was about to leave for work. The perpetrator took the victim’s belongings, a mobile phone, ATM and Rp30,000 money.

    Ridzki explained if any passengers have an unpleasant driving experience by Grab drivers, passengers can report directly to consumer services at +6221-8064-8777 or support.id@grab.com.

    "Our customer service team is ready to serve all 24-hour questions and complaints," Managing Director of Grab Indonesia, Ridzki, said.

    KARTIKA ANGGRAENI