Lupa Kata Sandi? Klik di Sini

atau Masuk melalui

Belum Memiliki Akun Daftar di Sini


atau Daftar melalui

Sudah Memiliki Akun Masuk di Sini

Konfirmasi Email

Kami telah mengirimkan link aktivasi melalui email ke rudihamdani@gmail.com.

Klik link aktivasi dan dapatkan akses membaca 2 artikel gratis non Laput di koran dan Majalah Tempo

Jika Anda tidak menerima email,
Kirimkan Lagi Sekarang

Bogor Mayor Launches Call Center, Online SMS for Complaints

Translator

Editor

15 January 2015 12:32 WIB

Bima Arya Sugiarto. Tempo/Nurdiansah

TEMPO.CO, Bogor - The Bogor city administration has launched Call Center (1500441) and Online SMS (08118500411) services to accommodate complaints on the city government’s performance and the aspirations of Bogor residents.

“All complaints and aspirations will go through both services and will be accommodated and followed-up on by the related working units (SKPD) or agencies,” Bogor Mayor Bima Arya Sugiarto said on Wednesday, January 14, 2015.

Bima said his government was still disseminating information on the services, which were still on trial, thus not yet available for 24 hours. Bima pledged the services would fully operate in the future to cater to Bogor residents around the clock.

“We expect these services can improve the relationship between the Bogor city administration and the society,” Bima said. “Action will also be taken faster and we hope the people can help monitor the development of Bogor city.”

Bima also said a complaint would be responded within three days’ time at the latest, otherwise, he would ask it directly to the related agency. “All complaints will be displayed on my phone. If they do not get any response, I will rebuke them [the agencies] myself,” he said. 

M SIDIK PERMANA



Directorate General Secretary of Village Governance Expects Optimized Public Services in Villages

28 Oktober 2023

Directorate General Secretary of Village Governance Expects Optimized Public Services in Villages

Directorate General Secretary of Village Governance Expects Optimized Public Services in Villages


Public Services Should Not Be the Victims of Inflation

24 Juni 2022

Public Services Should Not Be the Victims of Inflation

Rampant inflation is a reminder that there are more and more of the working poor in the world's public services.


Govt Guarantees Covid-19 Vaccines for '18 Years Old' and Above' Group

10 Juni 2021

Govt Guarantees Covid-19 Vaccines for '18 Years Old' and Above' Group

The Indonesian government said that people aged 18 years old and above will receive their share of Covid-19 vaccine shots.


Phase 2 Covid-19 Vaccination to Commence Soon, Says Government

15 Februari 2021

Phase 2 Covid-19 Vaccination to Commence Soon, Says Government

The Indonesian government will soon progress to the second phase Covid-19 vaccination on February 17.


Jokowi Says 'Culture of Being Served' in Public Services Needs Change

8 Februari 2021

Jokowi Says 'Culture of Being Served' in Public Services Needs Change

President Jokowi says major work needs to be done to change the model of bureaucratic services that is known to be rigid.


Erick Thohir Speaks Frankly about Blurred Boundaries within SOEs

3 Juli 2020

Erick Thohir Speaks Frankly about Blurred Boundaries within SOEs

SOEs Minister Erick Thohir explained why many cases of corruption have taken place in SOEs.


COVID-19, Ombudsman Launches Online Portal for Public Complaints

29 April 2020

COVID-19, Ombudsman Launches Online Portal for Public Complaints

The Indonesian Ombudsman has launched an online portal to facilitate complaints on public services in the sectors affected by the COVID-19 pandemic.


Ombudsman Slams Sanctions for BPJS Kesehatan Participants

9 Oktober 2019

Ombudsman Slams Sanctions for BPJS Kesehatan Participants

Ombudsman assesses that the government must be careful when imposing sanctions for participants of BPJS Kesehatan in payment arrears.


KAI Offers Rp0 Ticket on April 13

12 April 2019

KAI Offers Rp0 Ticket on April 13

KAI has announced that it will provide free tickets on April 13, 2019, for certain routes to commemorate the 21st anniversary of SOEs.


Presidential Debate; Jokowi to Digitize Public Service

30 Maret 2019

Presidential Debate; Jokowi to Digitize Public Service

Jokowi introduced a new program when delivering his vision and mission during the opening of tonight's presidential debate.