PLN Urges Customers to Pay Electricity Bills on Time
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3 August 2021 06:23 WIB
TEMPO.CO, Jakarta - State electricity company PT PLN (Persero) has asked all customers to pay their electricity bills at the beginning of the month to avoid disruptions in service.
"Electricity facilitates people's lives, but don't forget to pay the bills according to usage so that services can continue to run," PLN UP3 manager Rahmi Handayani said in Bekasi, Jakarta's eastern outskirts, on Monday.
Power supply may get interrupted if customers are negligent in paying electricity bills, she added.
Handayani said that electricity users in her area have been paying electricity bills routinely. All 311,486 customers paid the bills in July 2021, she stated.
"We suggested post-paid customers pay their bills at the beginning of the month starting on the second or third day of every month. The bill is the result of electricity usage in the previous month," she explained.
Although the agreement stipulates the deadline for post-paid payment as the 20th day of each month, customers have been advised to make payments at the beginning of the month, she said.
PLN officers calculate electricity bills by recording and physically checking the kWh meters installed in the homes of post-paid customers, Handayani explained.
Customers can also independently record their electricity usage through the PLN Mobile application, she said. Recording the meter independently through the Record Meter menu can be done from the 24th-27th day of each month, she added.
Handayani said electricity bills can be paid through the PLN Mobile Application or through banks partnering with PLN, either via internet banking or SMS banking. Payments can also be made through the marketplace, post office, or mini-market outlets, she added.
If customers fail to pay by the 20th of the following month, a penalty fee is added to the next bill, she informed.
"We will provide a notification through the PLN Mobile application if the bill has been issued and remind customers to make payments immediately," she said.
Read: Electricity Discount for PLN Customers Extended to December 2021
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