Jokowi Says 'Culture of Being Served' in Public Services Needs Change



Markus Wisnu Murti

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  • President Joko Widodo. Photo: Presidential Secretariat Press Bureau

    President Joko Widodo. Photo: Presidential Secretariat Press Bureau

    TEMPO.CO, Jakarta - President Joko “Jokowi” Widodo at the Indonesian Ombudsman annual year-end report on Monday has pushed for improvements in the country’s public services.

    In his speech, Jokowi said on February 8, “We have major work to change the model of bureaucratic services that is known to be rigid and stuck in procedural and administrative aspects.”

    The President said public services must be elevated to a level that was professional and just, which was emphasized in public services based on speed, innovation, and were oriented around results. 

    The former Jakarta governor added system transformation, management and a mindset change were necessary to reach this goal. “Our bureaucratic culture is based on being served [but needs to be changed] to the culture of serving.”

    The President also lauded the performance of the Ombudsman, which frequently gave inputs to the government—both criticism and support—so as to build quality public services in the country.

    President Jokowi also urged the public to be more active in delivering their criticism towards the government through the Ombudsman. 

    Read: Jokowi Allows BKKBN to Hire More Family Planning Counselors