Angkasa Pura Provides System for Travelers to Rate Service
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9 January 2020 14:04 WIB
TEMPO.CO, Jakarta - To measure the satisfaction level of airport service users, state airport operator Angkasa Pura II or AP2 launched the Real Time Dashboard System for Customer Experience, or READY4CX (ready for six) for short.
"This is a monitoring system to measure the level of travelers' satisfaction, in real time, with the services and facilities provided at the airport," AP2 president director Muhammad Awaluddin said in a written statement Thursday, January 9.
Awaluddin said that the system is aimed at making airports smarter by presenting a rating system for various services, with the results available in real time.
With the READY4CX system, airports can communicate with travelers about services. Travelers are expected to give a rating, then in a short time there will be a direct follow-up from Angkasa Pura II.
"Digitalization in airport management is inevitable. Airports cannot be managed in traditional ways anymore. An airport is like a hub connecting all economic activities. Today we know the term Internet of Things, in the future there will be the Airport of Things," Awaluddin said.
The READY4CX system can be found at i-Mate Kiosk at PT Angkasa Pura II airports. Travelers can give their ratings—in a scale of one to five—for the various services provided by the airport.
Angkasa Pura II currently manages 19 airports in Indonesia, including the largest and busiest Soekarno-Hatta International.
JONIANSYAH HARDJONO
