KCI Responds to Protest about New Train Schedules



Laila Afifa

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  • TEMPO.CO, JakartaA number of commuters have voiced their complaints about the new schedule of Commuter Line that is taken into effect on December 2 through the official Instagram account of the railway operator, @commuterline.

    One of them @nzrzukarnain wrote in the comment section, “The schedule is not cleared, it says [there are] more trains but they are flooded with passengers.”

    Another commuter under the social media account @shintabasundari said the same sentiment. “The train schedule of Bekasi-Jakarta is faster, but if the departure delays by 10-12 minutes, there will be no changes,” she said.

    In response to the complaint, PT KCI VP Corporate Communications Anne Purba explained that passengers were still confused about the implementation of the new schedule. However, she admitted that the change would spark criticism and suggestions at the beginning.

    Thus, commuters are suggested to download the new schedule via the website krl.co.id to adjust their trips.

    The train operator previously announced it would increase the train trips that would be applied per December 1 as mandated in the Transportation Ministerial Decree No. KP.1781/2019 on the new train route graphics (Gapeka) in 2019.

    Based on the policy, PT KCI set up as many as 90 Loop with 1,057 trips per day. Throughout the first quarter, it had just arranged 86 Loop with 960 trips by which operating 1,100 trains.