Police: No Reports Yet on Bank Mandiri System Error

25 July 2019 13:14 WIB

TEMPO.CO, Jakarta - The Police said they had not received a report from Bank Mandiri regarding last week's system error that caused changes to customer's accounts balances. Official says the police cannot investigate the cause of the incident without a report from Bank Mandiri.

The Police Headquarters' chief of information bureau Brig. Gen. Dedi Prasetyo said there must be a report from both Bank Mandiri and the customers before the police's cybercrime unit can help the bank investigate the causes of the system error.

"I asked this to the Bareskrim and they said they haven’t received any report," Dedi said on Thursday, July 25.

Previously, the Indonesia Police Watch (IPW) asked the Cyber Body and National Encryption Agency (BSSN) to audit Bank Mandiri's IT security system following the system error. 

IPW Presidium chairman Neta S Pane said that the financial services industry is a business based on trust. The incident that occurred at Bank Mandiri had caused discomfort that will eventually reduce the level of public trust in the bank.

"The police and the BSSN must intervene by thoroughly investigating this case," he said, Wednesday, July 24.

Neta said he fears that the error was actually a cyber attack. "There could be certain parties who were trying to deposit large amounts of illegal funds from abroad Mandiri's banking system by disrupting the system," he said.

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