BI Says Bank Mandiri System Error 'Over'
23 July 2019 18:16 WIB
TEMPO.CO, Jakarta - Bank Indonesia said that the development system error incident experienced by Bank Mandiri had been processed and is now completed. A BI official said the central bank received the report about it immediately on Saturday, July 20 when the incident happened.
An official report was submitted on Monday, July 22.
"It's over now," BI director for payment system policy Ricky Satria said in Jakarta today, July 23.
"The report is complete. I have not seen it but I was told that it was," Ricky said.
Ricky asked Bank Mandiri to conduct frequent tests on its IT systems to recognize problems and how to mitigate them. He added that BI will conduct an evaluation over the incident.
"We will hold a review, definitely, so that it won't happen again. We will also review how they handled the situation," he said.
Bank Mandiri corporate secretary said that the incident is now over. The system, he said, had returned to normal and all services have returned to normal, including Mandiri online, internet banking, SMS banking, ATM and EDC, and customers' accounts balance have been corrected.
Bank Mandiri corporate secretary Rohan Hafas said the rebalancing process took a long time as they needed to conduct an IT audit to find out what caused the error.