Ombudsman Finds Maladministration in KAI Operation



Laila Afifa

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  • TEMPO.CO, JakartaIndonesian Ombudsman member Ahmad Alamsyah Saragih considered an adjustment on the regulation of the local train (KA) that did not stop at Kemayoran Station maladministration. The policy caused discrimination and harm the public.

    “Ombudsman deems the change of policy creates discrimination and loss. When the two impacts rise, it can be categorized as alleged maladministration,” said Ahmad in his office, Jakarta, July 4.

    Previously, state-run railway operator PT KAI managed two local trains KA Jatiluhur (Tanjung Priok-Purwakarta) and KA Walahar (Tanjung Priok-Cikampek) that no longer served passengers from Kemayoran station over security reasons in coincided with Eid homecoming season.

    The state's public service watchdog had received complaints filed by commuters, so Ahmad assessed many had been affected by the policy change.

    Commuters who used the local train to reach their office in Jakarta, he went on, must spend more transportation cost to Tanjung Priok Station that is farther and lack of cheap alternative transportation. “So they have to add 50 percent until 200 percent of the cost per month,” he added.

    According to Ahmad, commuters also have to take a longer time to travel since Tanjung Priok station is located far from the capital. Many railway transportation users were late to go home, and that affect their work performance.

    “They are late to arrive home, some of them reach homes at 11 p.m., out of their casualty, and that’s so tiring,” he concluded.