TEMPO.CO, Jakarta - AirAsia Indonesia president director Dendy Kurniawan said his airline had decided to halt its ticket sales via online travel agent Traveloka.
“We, AirAsia Group, suspends our ticket sales via Traveloka because of disappointment,” said Dendy on Monday, March 4, at Seribu Rasa Restaurant, Jakarta.
The dispute began from the disappearance of AirAsia tickets from Traveloka’s flight ticket options in mid-February 2019. At the time, Dendy added, the group decided to await an official statement from Traveloka. “We were waiting for good will from Traveloka.”
Dendy underlined that Traveloka should inform issues regarding the absence of AirAsia’s flight tickets from the app on February 14-17, 2019. If it was due to technical difficulties, it should have been fixed instantly. However, the unicorn startup company did not release any explanation.
Shortly after the incident, AirAsia flight tickets reappeared on Traveloka—albeit briefly. On March 2, the incident recurred and Traveloka remained tight-lipped.
AirAsia’s disappointment worsened when would-be passengers questioning the case were not directed instead to AirAsia’s official website, but rather advised to purchase tickets of other airlines. “That damages the business ties we have been established thus far,” he said. “So we [AirAsia Group] officially suspend ticket sales.”
However, Dendy called on customers to not worry about the suspension and directly visit AirAsia’s website and application for ticket purchase. “And of course [we offer] best prices, and for domestic flights, we provide free baggage allowance of 15 kilograms.”