TEMPO.CO, Jakarta - The Financial Services Authority (OJK) will immediately follow up about 200 public complaints related to peer-to-peer (P2P) lending of financial technology (fintech) or online loan.
The OJK Board of Commissioners for Education and Consumer Protection member, Tirta Segara, said the complaints show that the public still does not understand about the online loan.
“Maybe there are about 200 [complaints] submitted to us. Most are due to people’s lack of understanding and different perceptions,” he said, Tuesday, December 11.
According to Tirta, OJK has brought consumers together with financial service institutions that have been reported.
Read: Govt: 400 Online Lending Sites, Fintech Platforms Being Shut Down
“If the consumers are still not satisfied, they can submit a complaint to the OJK again. We will instruct with two alternatives, to the court or to alternative dispute resolution institutions,” he said.
The alternative dispute resolution institutions for online loan companies are currently not available yet. OJK plans to integrate the alternative dispute resolution institutions from various types of industries next year with the hope that people’s rights will be protected better.
To improve consumer protection, OJK will continue to intensify dissemination related to fintech business.
The principle of consumer protection both in the conventional financial services industry and the online loan is the same. First, transparency, the principle of balance between consumers and business, reliability that is informed and advertised, customer data protection, and finally, the internal dispute resolution (IDR) standards in the unit or department.
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