YLKI Gets 642 Complaints in 2017, Mostly Related to E-Commerce

TEMPO.CO, Jakarta - The Indonesian Consumers Foundation (YLKI) recorded that there were 642 complaints throughout 2017. The organization revealed the most complaints were related to various fields.

YLKI staff Abdul Baasith said the complaints were mostly related to e-commerce, accounting for 16 percent of the total number. That figure increased by 8 percent when compard to last year.

Read: YLKI Forecasts Lower Protection for Consumers in 2018

"The second highest complaints were related to services in the fields of banking, housing, telecommunications, electricity, leasing, packages, transportation, automotive and cable TV," Abdul said at his office in Jakarta, on Friday, January 19.

YLKI executive director Tulus Abadi said e-commerce has various issues that need to be addressed, namely "weak regulations, not-yet-passed e-commerce draft bill, and lack of good faith shown by e-commerce operators.”

Read: YLKI: Government Fails to Protect Consumers

Data from the YLKI shows that complaints related to e-commerce include misplaced products that account for 36 percent, shopping systems (20 percent), unrealized refunds (17 percent), wrong products (9 percent), hacked accounts (8 percent), defected products (6 percent), services (2 percent), prices (1 percent), information (1 percent), and late deliveries (1 percent).

The YLKI explained that mostly complained vendors included Lazada with 18 complaints, Akulaku (14), Tokopedia (11), Bukalapak (9), and Shopee (7).

KARTIKA ANGGRAENI