OJK Mulls to Expand Services for Complaints
5 June 2014 05:26 WIB
TEMPO.CO, Jakarta - Kusumaningtuti Soetiono, the commissioner for consumer education and protection at the Financial Service Authority (OJK), yesterday, said that her institution needs new places to facilitate complaints from consumers in remote areas.
Kusumaningtuti said Bank Indonesia (BI) currently has 41 branch offices, with 34 [offices] are utilized by the OJK to deal with consumers' complaints.
"The OJK has installed 27 telephone booths at its branch offices," she said. However, most of the calls, received by the OJK, were related to inquiries about banking services. "People asked about sukuk, trust fund and others," she explained.
OJK has received about 1,000 calls this year. In November 2013, the OJK had received calls, with 70 percent to be inquiries on financial institutions and the rest were related to disputes.
OJK will provide a network of customer services in each bank to reach more customers.
PERSIANA GALIH
