TEMPO.CO, Jakarta - The Jakarta City Administration signed an MoU with the Presidential Working Unit for the Supervision and Management of Development (UKP4) to adopt a new website that would accommodate complaints from Jakartans. Developed by the UKP4, the website, LAPOR!, offers an online public discussion forum to improve public services.
“LAPOR! accommodates people's complaints by directing them straight to the officials involved," UKP4 director Kuntoro Mangkusubroto said during a press conference in Jakarta on April 18.
LAPOR! lets users file complaints against specific institutions as well as allowing them to include a picture. These reports, along with any responses they glean from government officials, are available for anyone to look at via the site or with mobile gadgets.
The system would answer complaints or information requests within hours after the report was made, Kuntoro said.
“Now Jakartans can not only communicate with the city administration, but also observe their follow-up," Kuntoro said, adding that the website had been incorporated into 54 ministries and institutions. Jakarta is the first city to adopt the new site.
Jakarta Deputy Governor Basuki Tjahaja Purnama, who signed the MoU to establish the site, is optimistic it will prove a positive step toward improving Jakarta's public services.
“Since its trial in January 2013, the website has helped us in tackling primary problems in the capital, such as relating to floods, infrastructure, and health services," Basuki said. The website could also be used to monitor and evaluate the quality of public services, he added.
LAPOR! was launched nationally in August 2011. Since November 2012, it has netted some 60,000 visitors and 8,000 reports each month. The site receives reports from all over Indonesia. The UKP4 will integrate the website with other government administrations in the country. LAPOR! can be accessed via website on lapor.ukp.go.id, on Twitter at @LAPOR_UKP4 and also via text to 1708.
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